Communicate Better with
WhatsApp Notifications on SimplyBook.me

Reach your clients instantly on the platform they use every day

4.6/5
4.5/5

Why Use WhatsApp Notifications

WhatsApp is one of the most widely used messaging apps globally, with over 2 billion users. By integrating WhatsApp Notifications into your booking process, you ensure that your messages reach clients quickly and reliably

Immediate Communication
- Stay in Touch Instantly: Send booking confirmations, reminders, updates directly to your clients WhatsApp.
- Higher Visibility: Messages are delivered instantly and are more likely to be seen promptly.
Reduce No-Shows
- Timely Reminders: Automated reminders help clients remember their appointments, reducing missed bookings.
- Easy Rescheduling: Clients can contact the business directly if they need to change their appointment.
Enhance Client Experience
- Preferred Platform: Communicate through a channel your clients are comfortable with.
- Professional Service: Provide clear and timely information, boosting client satisfaction and loyalty.

How to Start with WhatsApp Notifications

WhatsApp Notifications

Log in to your SimplyBook.me admin panel
Go to Settings > Email & SMS Settings
WhatsApp Notifications are enabled by default. Use the toggles to select which notifications you want to send via WhatsApp.

At this time, WhatsApp Notifications are only available in English. Other languages are coming soon!

Purchase WhatsApp Credits

Navigate to Plans and Prices > Additional Items
Select how many credits you want to purchase.
Complete your purchase securely.

Customize Your Settings

Choose notifications you want to send with WhatsApp:

Booking Confirmations
Lembretes
Updates

Perguntas Frequentes

How do WhatsApp Notifications benefit my business?

They allow you to reach clients quickly on a platform they frequently use, improving communication and reducing missed appointments.

Are there additional costs involved?

Yes, sending WhatsApp messages requires purchasing credits. You can choose from various credit packs to suit your needs.

Can I customize the messages sent to clients?

To comply with WhatsApp policies, messages use pre-approved templates and cannot be customized. These templates cover essential information clearly and professionally.

What happens if I run out of WhatsApp credits?

If you run out of credits, the system will continue delivering enabled notifications through other active channels, such as email.

Is my data secure with SimplyBook.me?

Absolutely. We use industry-standard security measures to protect your data and comply with all relevant data protection regulations.

How do I monitor my WhatsApp credit usage?

To view how many credits each message has used, go to Reports > Message Log > WhatsApp Notifications in your SimplyBook.me admin panel.
To check your remaining credits, navigate to Plans & Prices > Subscriptions not Payment History.

Do my WhatsApp credits expire?

If you add WhatsApp credits as a recurring add-on to your plan, they will expire at the same time as your subscription, just like SMS and Push notification credits. However, if you purchase WhatsApp credits under Additional Items as a standalone item, they do not expire.